Annotate Letter and Compose Reply
Attached Files:
12-1 Activity 2.docx 12-1 Activity 2.docx – Alternative Formats (18.632 KB)
Example of Business Letter.docx Example of Business Letter.docx – Alternative Formats (13.401 KB)
You work for Shred-Rite Shredder Company, a retailer for office and personal paper shredders. Your supervisor, Ms. Wanda Albertson, is the customer service manager. You often annotate mail and compose replies for her signature.
Open the attached file which contains a letter from a customer. Save the file as Annotations/Invoice. Read the letter and highlight the important points.
The data file also contains the customer invoice. Review the invoice and then using Microsoft Office Word comments feature, annotate the customer’s letter with appropriate comments.
Compose a reply to the customer for your supervisor’s signature using Microsoft Office Word and block style letter format. Assume the letter will be printed on company letterhead. Tell the customer how the problem will be corrected and express regret for the customer’s inconvenience. Examine your letter for the five Cs of effective writing. Save the file as Reply and submit through this link. You must use the correct formatting. (See attached letter or previous assignment with instructions).
Submit the customer’s letter with your annotations, the invoice, and your reply to your supervisor (instructor).
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