For this week’s assignment there are two separate parts. Please read directions carefully:
Part 1:
Read the following customer complaint. Write a bulleted list describing the business representative’s goals in responding to the complaint. Then play the role of the company representative and compose a business email in response. Provide a solution, a reason for not complying with the complainer’s request, or whatever you deem appropriate. You should use a clear, concise, business style and format your email professionally.
Dear Sir or Madam:
On April 15, I bought a store-brand laptop computer at your Michigan Avenue store. Unfortunately, the computer has not performed well because of hardware issues. I am disappointed because I need the machine to do my work and have had to take it in for repairs twice in the short time I have owned it. This has cost me time as well as decreased my productivity. I don’t trust the machine and am constantly worried about losing more data even though it has supposedly been repaired.
To resolve the problem, I would appreciate your exchanging this computer for a new one in good working order. Enclosed is a copy of my purchase receipt as well as the receipts for the two repairs.
I look forward to your reply and a resolution to my problem. I will wait until August 30 before seeking help from a consumer protection agency or the Better Business Bureau.
Please contact me at the above address or by email at: myfakemail.gmail.com.
Sincerely,
Pat
Part 2:
Editing for Clarity, Conciseness, and Consistency
To practice your written communication skills, write a first publish of an email to your instructor asking for an extra credit opportunity in this class. Be sure to explain why you think extra credit is appropriate and explain specifically what extra credit opportunity you would like and why it is relevant to the class. Then edit your email to be more clear, concise, and consistent. Be sure to submit both your original and revised versions of the email.
Note: Do not email your instructor. Write the publish email in the same document as Part 1 of this week’s assignment. Then include an edited copy of your email.
Requirements:
There is no minimum or maximum required number of pages. Your analysis will be considered complete, if it addresses all the components outlined above.
Use of proper APA formatting and citations. If supporting evidence from outside resources is used those must be properly cited. A minimum of 3-5 sources (excluding the course textbook) from scholarly articles or business periodicals is required.
Include your best critical thinking and analysis to arrive at your justification.
Use grammarly to check grammar
use 3 person writing an avoid I or personal things
Important - Read this before proceeding
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