Module Pre-Assessments are your opportunity to practice applying module content before final submission of your Competency Assessment. Your final Competency Assessment is written. Therefore, you may choose to write your Pre-Assessment responses here in paragraph form or as another type of deliverable. Consider what would be most helpful for you.
For your Module 1 Pre-Assessment, respond to the following prompts. These prompts match those in your final Assessment. Be sure to support your responses with evidence from scholarly literature.
Prompts;
Watch the video provided, which discusses incivility in the workplace and how this impacts other workers and patients.
EpsonStHelierNHS. (2019, September 17). Make or break: Incivility in the workplace ESTH 2019. [Video]. https://www.youtube.com/watch?v=S1EDatTYMkE
Prompts:
Provide two concrete examples of differences in communication styles between the individuals in the videos. (1–2 paragraphs)
Explain one possible cause of ineffective interpersonal communication in the video. Explain one possible consequence of the ineffective communication displayed. (2 paragraphs)
Explain how social and cultural differences can contribute to communication issues between colleagues. Explain how these same differences can strengthen a workplace. (1–2 paragraphs)
Describe two healthy communication strategies that could have been used by individuals in the video to improve the situation. (1–2 paragraphs)
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